Bin Placement, Non-collection, Sizes & Damage

How to place bins for collection

• Put your bin/s out the evening before or prior to 6.00am on collection day.
• Place your bin/s on clear ground at the road verge or on the footpath close to the kerb edge next to your driveway and a minimum of 2 metres away from any vehicles.
• Lids are to be fully closed, as overfull bins may not be collected.
• Do not place rubbish on top of or beside the bin.
• The handle should face your property, and the council logo should face the road.
• Bins are to be spaced 1 metre apart from other bins.

Non-collected bins

Sometimes bins may not be emptied due to a number of factors. If the bin is not presented correctly a brightly coloured sticker detailing the nature of the issue may be attached to the uncollected bin. This may occur if:

• The bin is overfull or overweight: Overfull bins expose the driver to an increased risk of rubbish falling onto the road or footpath as they complete the service. Our contractor is not obligated to collect any bin that is overfull. Excess waste will need to be disposed of by the resident. There is also a maximum weight collection limit of 80kg for residential waste and recycling, and 110kg for residential green waste.
• The bin is contaminated: Mixing other types of material into your recycling or green waste bin will result in the bin not being collected and the resident being responsible for the disposal of those items.
• It is a non-Council bin: Only waste, recycling and green waste bins that display our logo will be collected. Waste in other bins will need to be disposed of by the resident.
• The number of bins presented didn’t match the provision of waste collection services paid for at your property: Bins presented for collection that are above the quantity of bins identified for your property will not be collected and the resident will be responsible for the disposal of those items.

If your bin wasn’t collected and didn’t have a brightly coloured sticker attached explaining why it wasn’t collected, this could be because roadworks were taking place, cars were parked in front of the bin, items were stuck in the bin or the bin may have simply been missed. In these instances please leave your bin out and contact us on 1800 329 084 to make alternate arrangements.

Changing bin size

Property owners can request a bigger or smaller bin from us (fees apply). If you are renting, you will need to ask your landlord or real estate agent to contact us and give permission as fees/rebates may apply, which will be adjusted to the property rates.

A change to your bin size will either increase or decrease your collection charge on your rates.

A supplementary rates notice will be mailed to you advising the adjustments to the rates charges.

If you are upgrading your bin size, you will need to pay the extra amount which will be pro‑rated for the remainder of the financial year. The full rate for the larger bin will be applicable in the following financial year.

If you are downgrading, a credit will be applied to your rates. The full rate for the smaller bin will be applicable in the following financial year.

Damaged, lost or stolen bins

We offer a free bin repair service for broken bin lids, wheels and pins. We can also replace bins if they have a broken body, have been burnt, stolen or accidently dropped into the collection truck.

Please call our waste enquiry service centre on 1800 329 084 to schedule a repair or replacement.

Requesting an extra bin or bins for a new house

If you are the owner of a property or an agent authorised to act on their behalf, you can arrange for new or additional bins for the property.

Price list 

Once off set up charges. Charged at time of order, one-time payment covering lifetime repairs and replacements:

Ongoing yearly rates charges:

* The waste levy is a charge imposed on the waste component collected by Council for the State Government.