Waste FAQ’s

Sometimes bins may not be emptied because they do not comply with bin presentation obligations as laid out in the Waste and Resources recovery Service Policy and a brightly coloured sticker may be placed on your bin.

This may occur if:

• The bin is overfull or overweight: there is also a maximum weight collection limit of 80kg for residential waste and recycling, and 110kg for residential green waste.
• The bin is contaminated: a mix other types of material in your recycling or green waste bin will not be collected.
• It is a non-City of Clarence bin: only waste, recycling and green waste bins that display our logo will be collected.
• You put out too many bins for your property: bins presented for collection that are above the quantity of bins identified for your property will not be collected.

Please contact the dedicated waste support hotline operated by Cleanaway on 1800 329 084 for further assistance in the event your bin has been stickered. 

Search your address here to find your waste collection dates.

Please note you must type your unit and/or street number in first followed by your street name in order for the search function to return results, then click the correct address from the drop list that appears.

If your think your bin may have been missed or not fully emptied you can call the dedicated waste support hotline operated by Cleanaway on 1800 329 084.

• Put your bins out the evening before or prior to 6:00am on collection day.
• Place your bins on clear ground at the road verge or on the footpath close to the kerb edge next to your driveway.
• The handle should face your property, and the City of Clarence logo should face the road.
• Lids are to be fully closed and not overfilled (collection may be rejected).
• Do not place rubbish on top of or beside the bin (collection may be rejected).
• In severe weather – such as high winds ensure:
  • your bins aren’t out too early
  • are closed flat
  • put in most sheltered location

If your bin is overfilled and the bin lid is not closed it cannot be collected.

You can request a larger bin or an extra bin for an additional service fee.

Alternatively, you can take it to the Mornington Park Waste Transfer Station.

Not yet. But from 1 January 2027 we are introducing Food Organics Green Organics (FOGO) service. This turns everyday food scraps and garden waste into compost instead of sending it to landfill, helping reduce waste and greenhouse gas emissions. 

Read more about FOGO.

If you have a medical condition, disability or ongoing medical treatment that means you require a new or larger bin you can apply for special consideration.

We offer a free bin repair service for broken bin lids, wheels and pins.

We can also replace bins if they have a broken body, have been burnt, stolen or accidentally dropped into the collection truck.

Please call the dedicated waste support hotline operated by Cleanaway on 1800 329 084 to schedule a repair or replacement.

Yes, property owners can request a bigger or smaller bin from us. Bin size changes can only be requested once per financial year for each property and waste stream.

If you are renting, your landlord or real estate agent will need to contact us and give permission for the change, as the bin charge is applied to the property rates.

Before your bin is changed:

• All bins must be empty.
• The change will take place after the next scheduled collection of the relevant waste stream.
• We’ll let you know the service date using your preferred contact method.

Will my rates change?

Changing your bin size will change the collection charge on your rates. You’ll receive a supplementary rates notice confirming the adjustment.

• Upgrading to a larger bin: You’ll pay the additional charge, which will be pro-rated for the remainder of the financial year.
• Downgrading to a smaller bin: A credit will be applied to your rates.

Yes. If you are the owner of a property or an agent authorised to act on their behalf, you can arrange for new or additional bins for the property.

Charges 2026/27

See also Fees and Charges

All Residential Dwelling Units are subject to the compulsory Standard Kerbside Service, at a minimum, if on an existing kerbside collection route.

If your property was damaged during a waste service, you can report it to us using our online form. Please provide details of the damage and, where possible, upload photos to help us investigate the issue.

Residential properties: You can cancel an additional bin service if you no longer need it. However, the standard residential bin services cannot be cancelled. There are some exemptions, such as if you are not on an existing route, please contact us if unsure. 

Commercial properties: Commercial properties can cancel their bin service. To cancel an eligible bin service, please complete our online form.

If you find an abandoned bin you can report it to us using our online form. We’ll investigate the matter and determine what action is needed.

Although the risk of contracting diseases through injuring yourself with a discarded needle is extremely low, it is important that appropriate care is taken when handling and disposing of them.

If the needle is on public land, report it to us on 6217 9500 or report online, and provide the location, an estimate of how many needles are present, and a photo if it is safe to take one. This will help us locate and remove the item as quickly as possible. For urgent issues outside business hours, contact Tasmania Police on 131 444.

If the needle is on private property, the property owner is responsible for arranging its safe disposal. Needles and syringes should only be handled by appropriately trained people using suitable equipment and approved sharps containers. You may need to engage a commercial waste contractor to collect and dispose of the sharps.

Do not place needles or syringes in household, recycling or public bins. Sharps must be disposed of safely in an approved sharps container.

Used needles and syringes should be placed in an approved sharps container and taken to a designated disposal location. Businesses that generate sharps waste must arrange disposal through a licensed Clinical Waste Operator.

Further information about the Tasmanian Needle and Syringe Program is available through the Department of Health.

Soft plastics recycle locations

From 14 February 2025, residents can drop off soft plastics for recycling at two Clarence locations:  

• Second Chance Reuse Shop – Mornington Park Waste Transfer Station, 126 Mornington Road. 
• Glebe Hill Village Shopping Centre – in front of Coles (Coles is open until 10pm). 

Recycle Wall- Council Chambers

A Recycle Wall is available at Council Chambers (38 Bligh Street Rosny Park) and provides a convenient drop-off point for everyday household items that can’t go in your kerbside recycling bins (yellow lid). Such as:

• X-rays
• Glasses and eyewear
• Toys (small only)
• CDs and DVDs (no cases)
• Coffee capsules
• Cables and cords
• Pens and markers
• Blister packs

Recycle Rewards – cash in containers

Tasmania’s container refund scheme, Recycle Rewards, kicked off on 1 May 2025, offering 10 cents back for every eligible drink container you return. Take them to one of the several drop off points:

• Clarence –  Shoreline
• Glebe Hill Shopping Centre
• Lauderdale Shops

Stay up-to-date on locations with the Recycle Rewards Map. There are up to 49 locations across the state.  

See Sanidumps: Australia RV Dump Station (Tasmania) website.