• Rates direct debit request



  • Customer Authority

    Name and property details of the customer giving the direct debit request.
  • Authorise Clarence City Council (User ID 064064) to arrange for funds to be debited from my/our account at the financial institution identified below and as prescribed below through the Bulk Electronic Clearing System (BECS). This authorisation is to remain in force in accordance with the terms described in the Direct Debit Request Service Agreement (“the Agreement”) on the reverse of this form



  • Details of the account to be debited

    Savings or cheque accounts only.
  • Council will calculate your deduction amount to ensure your rates balance is paid in full by our last deduction date for the financial year


  • Consent

  • DD slash MM slash YYYY


  • Direct Debit Request Service Agreement

    1. Council offers Direct Debit payments fortnightly, monthly, annually or when instalments are due.
    2. Council will recalculate Direct Debit arrangements soon after the annual rates have been calculated to ensure Rates will be paid in full by our last deduction date.
    3. The Customer will be advised at least 14 days in advance of any changes to the Direct Debit arrangement, including changes to these conditions.
    4. For all matters relating to the Direct Debit Arrangement: 
      1. New Direct Debit Requests must be received seven days prior to the commencement date on the prescribed Direct Debit Request form
      2. Amendments or cancellations must be received seven days prior to the next deduction on the prescribed Direct Debit Request form.
    5. It is the customer’s responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn. If you have insufficient cleared funds or if you exceed your account transaction limit, your financial institution may charge you a fee and dishonour your Direct Debit.
    6. If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the first available working day PRIOR to the due date.
    7. If your Direct Debit is dishonoured and returned unpaid, the following procedures will apply:
      1. On the first occasion – A letter will be sent to the customer requesting a manual payment be made within seven days of the original deduction date. Interest will be charged on any dishonoured payment until it’s paid in full. Should the missed payment not be paid in full by the next deduction date then that amount and any incurred interest will be deducted along with the usual deduction amount. 
      2. On the second occasion – The Direct Debit will be cancelled by notification in writing and the customer requested to make alternative arrangements for the payment of outstanding Rates.
    8. The Customer should be aware that:
      1. Direct Debiting through BECS is not available on all accounts; and
      2. Account details should be checked against a recent statement from your Financial Institution. If you are in doubt, you should check with your Financial Institution before completing the drawing authority.
    9. The Direct Debit will be cancelled if we receive notification from Solicitors advising us the property is selling.
    10. Once the payment schedule becomes in Credit the deductions will cease until Rates become due again.
    11. All customer records and account details will be kept private and confidential to be disclosed only at the request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit, or in accordance with council’s Private Policy.