Below we have compiled a list of services you may wish to access as well as information around what changes have been made and what other support is available in Clarence. If English is not your first language you can access translating services and accessibility services.
National Relay Service (TTY users) on 133 677 or 1800 555 677
If you are seeking information about the Coronavirus please visit http://www.coronavirus.tas.gov.au
Support for Businesses and JobseekersShow / Hide
|Below is a list of number and contacts to that may
offer support or advice for small business or jobseekers.
Advice, updates and support for businesses responding to COVID-19 impacts.
Phone: 1800 440 026
Small business support
Australian Banking Association announced a small business relief package from Australia’s banks. Australian banks will defer loan repayments for small businesses affected by COVID-19 for six months.
Web: Australian Banking Association
Tourism operator support
Information for Tasmanian tourism operators,
including business assistance information is available on their website.
Web: Tourism Tasmania website
Phone: 13 24 68
Phone: 1800 625 350
Phone: 03 6262 5400
Tasmania’s Work Health and Safety regulator has a range of resources available for businesses including a guide on the COVID-19 Safe Workplaces Framework.
Phone: 1300 366 322
Options for Financial AssistanceShow / Hide
|If you are experiencing financial hardship you may be eligible
for assistance through one of the contacts listed below.
Clarence City Council – Financial Assistance Hotline
Phone: 03 6217 9678
National Debt Hotline
Phone: 1800 007 007
No interest loans scheme for people with a health care or pension card.
Your local Neighbourhood Centre (see contact details here) may be able to help with loan applications.
Phone: 1300 301 650
Emergency Relief is available to individuals or families facing financial hardship. Help can include Food provision, budgeting options and No Interest loan (NIL$) options.
Phone: 03 6234 4244
Health Support OptionsShow / Hide
|If you are a vulnerable person and are need medical health support one of the contacts below may be able to provide assistance.
If you have a health emergency dial 000.
Clarence Integrated Care Centre (CICC)
Opening Hours: Mon – Fri 8 am – 5 pm
Phone: 03 6166 2300
Phone: 1800 022 222
Rokeby Neighbourhood Centre
After Hours Doctors are available for phone consultations every Tuesday night. If you wish to schedule a phone consultation call
or message Rokeby Neighbourhood Centre on their Facebook with your name, phone number, and your reason for seeing a doctor. All information and contact details are deleted once passed on to the doctor.
Phone: 03 6247 6778
Food relief and donationsShow / Hide
|If you need food relief or provisions, or you would like to make
a donation, you may wish to contact one of the below services.
Clarence Salvation Army
Phone: 03 6244 4615 for enquiries
135 Clarence St, Howrah
Mon, Wed, Fri, 9am – 1:30pm
Assessments via phone and packs can be picked up out the front. There is also the limited option of no contact delivery for those that have to self-isolate. You may need to provide evidence of this.
Salvation Army (donate and pick up meals)
Phone: 03 6228 8400
For food drop off: 115 Central Avenue, Derwent Park. 8:30am – 4pm
Clarendon Vale Neighbourhood Centre
Hot takeaways Tuesday evening 5.30 – 6.30 pm
Phone: 03 6247 8163 between 9 am – 3 pm Mon to Fri
Rokeby Neighbourhood Centre
Phone: 03 6247 6778 Mon to Fri 9am – 3pm
Warrane Mornington Neighbourhood Centre
Hours are: Mon, Thu 8.30 am – 4 pm; Tues, Wed 8.30 am – 3.30 pm; Fri 9 am to 3 pm
Food donation drop-offs – Wed mornings at 8:30 am
Phone: 03 6244 6346
Mental Health SupportShow / Hide
|If you are experiencing emotional distress the services below will provide assistance. If you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000.|
24 hr Family Violence Response & Referral
Phone: 1800 633 937
Phone: 1800 551 800
Aged 5 to 25; free 24-hour confidential and anonymous telephone counselling service
Phone: 13 11 14
Phone: 1800 98 44 34
8am to 8pm, 7 days a week.
The phone line is for any Tasmanian who may feel stressed about COVID-19, is anxious about the future, finding social isolation a challenge, or needs a friendly and understanding voice to provide advice, information, comfort and reassurance.
Other SupportShow / Hide
Information in 63 languages to keep communities safe.
YouTube- Videos of Coronavirus information in Arabic, Filipino, Vietnamese, Tamil, Hindi, Punjabi, Cantonese, Spanish, Pashto, Mandarin
Coronavirus (COVID-19) resources for community groups
Australian Red Cross
Phone: 1800 733 276 1800 RED CROSS
Disability Information Helpline
Phone: 1800 643 787
Information and referrals for people with disability who need help because of coronavirus (COVID-19). Live chat available.
Equal Opportunity Tasmania
Phone: 1300 305 062 (in Tasmania) or (03) 6165 7515
Phone: 1800 800 588